Who should I contact for product servicing?
To address basic repairs and service inquiries, we kindly ask that you get in touch with the dealer or official retailer from whom you bought your Roomie product. They will directly assist you, so remember to provide your product's serial number, if available, to expedite the process.
Should you encounter any difficulty in reaching the dealer you purchased from, please reach out to us at hello@roomie.com.
Our customer service team will be pleased to assist you.
For those who feel confident in their repair skills, we offer an extensive collection of repair guides on our Instagram channel. These guides provide step-by-step instructions for basic component replacements and removals.
How do I best take care of my Roomie products?
For the continued optimal performance and prolonged life cycle of your Roomie product, consistent cleaning and maintenance are highly recommended.
We place great emphasis on providing extensive guidance and helpful advice to assist you in preserving the diverse materials and textiles used in the creation of our products. This includes comprehensive details and instructions on the care and maintenance of each unique material, ensuring you're equipped with the best practices to uphold the quality and appearance of your cherished Roomie piece.
How long is the warranty for Flokk products?
Roomie products are crafted with durability in mind and therefore, are accompanied by extensive warranties. The duration of warranties varies based on the product and brand.
For more specific and comprehensive details, please refer to the individual product pages.
Where can I buy spare parts?
Several Roomie products are created with a disassembly design, facilitating easy replacement of worn or broken parts. If in need of spare parts, please reach out to the distributor or retailer from whom you purchased your Roomie product. They will assist in locating and providing the necessary parts. If you're unable to contact your original dealer, contact Roomie via the provided form, and our customer services team will support your request.
